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Legal Center
EM3A is operated by ShiftNode Digital s.r.o.. Use the documents below to understand how we deliver the Service, protect personal data, and structure commercial and procurement relationships.
Operator
- ShiftNode Digital s.r.o.
- Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
- Company ID (IČO): 249 06 123
- Governing law: Czech Republic
Document Status
- Version: 2.2.0
- Last updated: August 9, 2026
- English version controls
- Signed agreements override public copy
Trust Center
One-stop procurement pack: shipped controls at a glance, pre-answered SIG-Lite / CAIQ-Lite security questionnaire, and direct links to DPA, sub-processors, and SLA.
Terms of Service
Workspace access, credits, AI-generated content, liability, governing law, and how signed agreements override these public terms.
Privacy Policy
GDPR, UK GDPR, and CCPA/CPRA aligned policy covering data we collect, AI-assisted processing, sub-processors, transfers, retention, and your rights.
Cookie Policy
ePrivacy-aligned cookie and local-storage inventory, with manageable consent and GPC honored.
Acceptable Use Policy
Prohibited conduct, outbound communications rules (CAN-SPAM / CASL / GDPR), AI use standards, and enforcement ladder.
Data Processing Agreement
GDPR Art. 28 template for customers: roles, sub-processors, international transfers (SCCs + UK Addendum), audit rights, return/deletion.
Service Level Agreement
Uptime targets, support response times, exclusions, and service-credit remedies for Business and Enterprise plans.
Security & Trust
Authentication, tenant isolation (RLS), encryption, AI safety, audit logging, incident response, and our honest certification posture.
Subprocessors
Current list of third parties that process customer data on our behalf, with purpose, location, and transfer mechanism.
Quick Links & Contacts
Contact
- Legal / procurement: legal@em3a.ai
- Privacy: privacy@em3a.ai
- Security: security@em3a.ai
- Abuse: abuse@em3a.ai
- Support: support@em3a.ai
These public documents are templates. Signed Master Service Agreements, Order Forms, DPAs, and SLAs control over public copy. ShiftNode Digital s.r.o. does not currently claim ISO/IEC 27001 or SOC 2 certification; security claims describe operational practices inspired by those frameworks.